Hosted phone systems were one of the big technology success stories of 2016 and I predict their popularity continuing to boom during the coming year.
Our company recently reported a huge surge in sales of hosted ‘VoIP phones’, which carry calls over the Internet, and these are now the fastest growing systems in the UK.
There has been exceptional expansion in this sector in the last 12 months, and as we have now developed into a specialist in this area we are finding that hosted phone services now form a very substantial part of our business.
The big advantage of our hosted system, Horizon, is that there is no hardware on site except for handsets and it has an easy to configure web-based portal so is ideal for multi-site businesses and home workers, giving firms of all sizes the features and benefits of big expensive corporate systems within a user-friendly online portal. It means you can take your number wherever you go!
The entire system is then centralised in the cloud, meaning it can be accessed from anywhere with an internet connection in the event of a disaster and there are no on-going maintenance costs.
We cover site survey, installation and all UK landline and mobile calls, as well as features such as call recording and auto attendant, in a simple monthly licence fee.
Plans can be created for different circumstances, such as bank holidays or unexpected office closures, and calls can be diverted or twinned with employee smartphones to be answered away from their desks.
A hosted phone system is particularly good for companies with home-based or ‘on the road’ employees as it means that calls to their direct dial or office extension numbers can be seamlessly diverted to their mobiles, making contact easier and quicker for customers and ensuring that the employees feel an integral part of the company team.
The system is also ideal expanding and developing to suit a company's changing needs.
Local companies who have recently had Pure’s Horizon system installed included Pipekit, Beaumont Lawrence, Miller Evans and Nick Jones Wealth Planning, which is based on Shrewsbury Business Park and has business and private clients across the country.
Principal Nick Jones said: “My initial reservations regarding the quality of calls on a VoIP system have proven unfounded.
“Now we have a much more professional system, allowing many more calls in and out simultaneously leading to a great experience for our clients and much more productive time for the team making and receiving calls.”
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