Shrewsbury firm celebrates awards success

A Shropshire telecommunications firm has lifted two awards recognising its ‘world-class customer support’.

Pure Telecom, based in Shrewsbury, has won the O2 Customer Service and Digital Awards, marking the firm’s ‘extraordinary hard work and dedication over the past 12 months’.

The news forms part of a double celebration for Pure with the company being shortlisted for two more national awards at a ceremony to be held in London tomorrow.

Announcing the awards win, an O2 citation said: “We hold these awards as part of our Direct Partner Programme, recognising your overall capability to provide world-class customer support together with a high level of digital knowledge and expertise. Congratulations. You have shown extraordinary hard work and dedication over the past 12 months.”

Pure is now eagerly anticipating the forthcoming Mobile News Awards with the company being shortlisted in the Customer Service and B2B Dealer (under 50 employees) categories.

Pure Telecom have been proud winners in the Direct Partner Awards for the past five years – four of which they have been crowned double winners for Customer and Digital Excellence.

David Hayward, managing director of Pure Telecom, said: “We are absolutely delighted to win the O2 awards - we have a close working relationship with O2 as one of their proud partners and it’s terrific to be recognised in this way.

“It’s also wonderful news that we have been nominated in two categories in the upcoming Mobile News Awards alongside some really big names. There are 22 categories on the night and, when you consider the standard and reputations of the companies in the running, it understandably took the judges some time to reduce the number of entries to the respective shortlists.

“These awards carry a great deal of kudos with all those shortlisted being afforded the utmost respect within our industry. We were highly commended in the B2B Dealer category last year so it’s great to be shortlisted for that again this time around. We are also really happy to be shortlisted for the Customer Service category for the first time.

“Pure Telecom has earned a reputation over a number of years for being a market leader and we are grateful to our clients and partners for their continued support. Our close working relationships are playing a vital factor in our ability to deliver the high quality service expected of us.”

Pictured: David Hayward of Pure Telecom